Privacy Policy

Introduction

Welcome to Itibari. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

Information We Collect

Personal Information You Provide

When you register for and use our App, we may collect the following personal information:

  • Account Information: Name, email address, phone number, and password

  • Profile Information: Profile picture, delivery addresses, and preferences

  • Payment Information: Credit/debit card details, billing address (processed securely through third-party payment processors)

  • Order Information: Items ordered, order history, delivery instructions

  • Communication Data: Messages sent through the App, customer support communications

Information Automatically Collected

When you use our App, we automatically collect certain information:

  • Device Information: Device type, operating system, unique device identifiers, mobile network information

  • Usage Data: App features accessed, time spent on pages, interaction with content

  • Location Data: With your permission, we collect precise location data to facilitate order delivery and show nearby restaurants

  • Log Data: IP address, access times, app crashes, and performance data

How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: Process and fulfill your orders, facilitate delivery, and manage your account

  • Payment Processing: Process transactions and send transaction confirmations

  • Customer Support: Respond to your inquiries and provide customer service

  • Personalization: Customize your experience and provide relevant recommendations

  • Communication: Send order updates, promotional offers, and important notices

  • Improvement: Analyze usage patterns to improve our App functionality and user experience

  • Security: Detect and prevent fraud, ensure platform security, and enforce our terms

  • Legal Compliance: Comply with applicable laws and regulations

Location Data

We collect location data to:

  • Facilitate accurate delivery to your location

  • Provide estimated delivery times

  • Improve our services in your area

You can control location permissions through your device settings. Note that disabling location services may limit certain App features.

Data Sharing and Disclosure

We may share your information with:

Service Providers

  • Delivery Partners: To complete delivery of your orders

  • Payment Processors: To process payments securely

  • Cloud Storage Providers: To store data securely

  • Analytics Services: To understand App usage and improve services

Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal or regulatory purposes.

Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information

  • Opt-Out: Unsubscribe from marketing communications

  • Data Portability: Request your data in a portable format

  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@itibari.io.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest

  • Secure authentication protocols

  • Regular security assessments

  • Access controls and monitoring

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Services

Our App may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party SDKs and Services We Use:

  • Google Maps (for location services)

  • Payment gateway providers

  • Analytics services

  • Push notification services

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy in the App

  • Sending you an email notification

  • Displaying a prominent notice in the App

Your continued use of the App after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Itibari
Email: privacy@itibari.io
Support: support@itibari.io
Website: https://itibari.io

Consent

By using our App, you consent to our Privacy Policy and agree to its terms.

Google Play Store Required Disclosures

Data Safety Information

Data Collected:

  • Personal information (name, email, phone number, address)

  • Financial information (payment details)

  • Location (precise location)

  • Photos and videos (optional, for profile)

  • App activity and interactions

Data Usage:

  • App functionality

  • Personalization

  • Analytics

  • Fraud prevention and security

  • Account management

Data Sharing: We share data with service providers, delivery partners, and restaurants to fulfill orders and provide services.

Security Practices:

  • Data encrypted in transit

  • You can request data deletion

  • Committed to following Play Families Policy requirements